Complaints Policy

Commitment to clients

  • RJ Health & Wellbeing is committed to providing a high quality service to all clients. However, if you feel that this has not been the case, please do let us know, so that we may improve our service going forward.

How to make a complaint

  • If you have a complaint, please contact us at in the first instance, and we will endeavour to respond to you within 48 hours acknowledging your complaint.

What happens next?

  • Your complaint will then be investigated.
  • You have the option of either a video call, telephone call, or detailed written reply to your complaint, which you should receive within 21 days of us sending your acknowledgement letter, with proposed suggestions for resolution.
  • If at this stage you are still not satisfied with the response, contact RJ Health & Wellbeing again and we will arrange for a fellow Registered Nutritionist to review the complaint and proposed resolution.
  • You will thereafter receive written notification of our final position on your complaint, within 14 days of receipt of your review request.
  • If, following this stage, you remain unsatisfied with the outcome, you may contact the Association for Nutrition directly.