Complaints Policy

Commitment to clients

  • RJ Health & Wellbeing is committed to providing a high quality service to all clients. However, if you feel that this has not been the case, please do let us know, so that we may improve our service going forward.

How to make a complaint

  • If you have a complaint, please contact us at in the first instance, and we will endeavour to respond to you within 48 hours acknowledging your complaint.

What happens next?

  • Your complaint will then be investigated.
  • You have the option of either a video call, telephone call, or detailed written reply to your complaint, which you should receive within 21 days of us sending your acknowledgement letter, with proposed suggestions for resolution.
  • If at this stage you are still not satisfied with the response, you may contact the CNHC directly. For further information on the steps invoved in this process, please see HERE.